These Terms and Conditions apply to all offers, agreements and deliveries by Sinecta BV (hereinafter: “Sinecta”, “we” or “us”) to its clients (hereinafter: “Customer” or “you”). They apply to all Sinecta products, including CertBridge and ContractBridge. By using a Service, you agree to these terms.
2.1 These Terms and Conditions apply to all quotations, offers, work and agreements of Sinecta.
2.2 Any deviation from or addition to these terms is valid only if agreed in writing.
2.3 The applicability of any purchasing or other terms of the Customer is expressly rejected.
3.1 The Agreement is concluded at the moment the Customer activates a subscription via the website of the product concerned, or upon written confirmation by Sinecta.
3.2 Quotations are valid for 30 days from their date, unless stated otherwise.
4.1 Sinecta grants the Customer a non-exclusive, non-transferable right to use the Service for the term of the Agreement.
4.2 Sinecta aims for availability of at least 99.5% per calendar year, measured outside scheduled maintenance.
4.3 Scheduled maintenance is announced at least 24 hours in advance and takes place outside office hours as far as possible.
4.4 Sinecta reserves the right to change or extend the Service functionally. Changes that materially limit core functionality are announced at least 30 days in advance.
5.1 The Customer is responsible for the use of the Service by its Users and for the accuracy of the data it supplies.
5.2 The Customer ensures that the Service is not used for unlawful purposes or in a manner that harms the operation of the Service or the systems of third parties.
5.3 Insofar as the Service uses connections to external systems — such as Autotask, Microsoft Partner Center, SentinelOne, ALSO and Pax8 for ContractBridge, or Datto RMM for CertBridge — the Customer is itself responsible for obtaining and maintaining the necessary permissions and connections.
5.4 The Customer informs Sinecta without delay of incidents that may affect the security of the Service or the data processed within it.
6.1 The prices for the Service are stated on the website of the product concerned or laid down in the Agreement, exclusive of VAT unless stated otherwise.
6.2 Invoicing takes place monthly or annually in advance, depending on the chosen subscription.
6.3 Payment must be made within 14 days of the invoice date. In the event of late payment, the Customer is in default by operation of law and Sinecta is entitled to charge the statutory commercial interest.
6.4 Sinecta reserves the right to suspend access to the Service in the event of a payment arrears of more than 30 days, following prior written notice.
6.5 Price changes are announced by email at least 30 days in advance.
7.1 The Agreement commences on the date of activation and is entered into for the agreed period (month or year).
7.2 Monthly subscriptions may be terminated on a monthly basis, observing a notice period of one calendar month.
7.3 Annual subscriptions are automatically renewed for one year upon expiry, unless the Customer gives written notice no later than 30 days before the end of the term.
7.4 Upon termination, the Customer is not entitled to a refund of periods already invoiced.
7.5 Sinecta may terminate the Agreement with immediate effect if the Customer acts in breach of these Terms and Conditions or is declared bankrupt.
8.1 All intellectual property rights in the Service, the software, the documentation and other materials rest with Sinecta or its licensors.
8.2 The Customer obtains only the right of use described in Article 4.1. The Customer is not permitted to copy, modify, reverse-engineer or resell the Service.
9.1 The parties undertake to keep confidential all confidential information they receive from each other in the context of the Agreement.
9.2 The Customer grants Sinecta permission to name the Customer as a reference, unless the Customer objects in writing.
10.1 Sinecta's liability for direct damage is limited, per event, to the amount the Customer paid to Sinecta in the three months preceding the event causing the damage.
10.2 Sinecta is not liable for indirect damage, consequential damage, lost profit or damage resulting from loss of data.
10.3 The limitations of liability do not apply in the event of intent or wilful recklessness on the part of Sinecta or its executives.
10.4 Sinecta is not liable for damage arising from availability problems or changes at external systems (such as Autotask, Microsoft or Datto RMM), over which Sinecta has no control.
10.5 The Service supports the Customer in demonstrating compliance, but Sinecta gives no guarantee that, by using the Service, the Customer complies with any standard, law or regulation, including NIS2 and ISO/IEC 27001. Assessment thereof remains reserved to the Customer and its auditor or supervisory authority.
11.1 Sinecta is not obliged to fulfil any obligation if performance is prevented by force majeure. Force majeure also includes: outages at hosting partners, DDoS attacks, failure of external APIs or statutory measures.
11.2 If the force majeure situation continues for more than 30 days, both parties have the right to dissolve the Agreement in writing.
12.1 Sinecta processes personal data in accordance with the applicable privacy policy and the GDPR.
12.2 Insofar as Sinecta processes personal data on behalf of the Customer, Sinecta acts as processor. The Customer and Sinecta may, if desired, conclude a separate data processing agreement.
Sinecta reserves the right to amend these Terms and Conditions. Changes are announced by email at least 30 days before they take effect. If the Customer does not agree to the change, the Customer has the right to terminate the Agreement as at the date on which the new terms take effect.
14.1 These Terms and Conditions and the Agreement are governed exclusively by Dutch law.
14.2 Disputes are preferably resolved by mutual consultation. If this is not possible, disputes are submitted to the competent court in the district where Sinecta is established.
For questions about these Terms and Conditions, you can contact us via: